Q: Who owns Golden Artist Colors?
Answer:
Frequently Asked Questions
Q: Where are your products made?
Answer:
Q: Who invented acrylic paint, and when was that?
Answer:
We did, kind of. Back in the 1940s, Sam Golden, one of our co-founders, learned to make paint with his uncle Leonard Bocour. And the rest is history!
Q: When do you give factory tours?
Answer:
Tour availability is detailed here.
Q: How can I get into the artist residency?
Answer:
The team at the Sam and Adele Golden Foundation can chat with you about this. Contact them here.
Q: What’s your product guarantee?
Answer:
100%
If you have any issues with any product, send us the details and we will replace it.
Q: How do you come up with paint names?
Answer:
We try to follow a pigment-first naming convention.
Q: What's new?
Answer:
Our website!
Also, PanPastel joined the Golden Artist Colors family in late 2022.
And QoR Half Pan Sets , these High Flow colors, and this Williamsburg Neutral Gray Set.
Q: OK, so how do you pronounce… Benzimidazolone?
Answer:
Q: Where do I buy your products?
Answer:
We have a large network of retailers and online retailers are also an option. You can search for PanPastel retailers as well.
Q: Your caps are awful!
Answer:
We know our white deep cog caps have been problematic! Here’s what we’re doing about them.
If you’re in the US or Canada, submit your details here so we can resend replacements ASAP.
If you’re outside the US, email your details to CustServMgr@goldenpaints.com and we’ll work with your local retailer to get replacements to you.
Q: Can you give me free paint or pastel colors?
Answer:
That depends on whether we have any samples available at the moment. If not, consider attending a Lecture Demo with one of our Working Artists (we offer a sample kit to attendees).
Q: How long does it take for acrylic paint to dry? Watching paint dry is our jam so we’re really into this question.
Answer:
The short answer is: “It depends on your studio conditions.” If you live in a hot, dry location it can dry in moments. Fortunately, we make a slow-drying paint line as well as products to extend your working time.
Read more about controlling drying time here.
Q: Why do some colors cost more than others?
Answer:
It’s all about the pigment.
Q: What makes GOLDEN paint better than other brands?
Answer:
Our employee-owners! And everything that comes for free with the paint – resources such as JustPaint.org, our Materials & Applications Specialists, fun website copy like this!
In all seriousness, we do have resources available 24/7 on YouTube, on JustPaint.org, here on our website, and in social media. Our MAS Team is available via phone and email to answer any question related to our materials and how to use them.
Q: Are GOLDEN products safe to use?
Answer:
As long as you, your kids, and your pets, don’t eat the paint and you all adhere to the health and safety labels, yes, our paints are safe to use.
Q: Is there a safe way to dispose of acrylic paints?
Answer:
Yes. It’s called the CRASH Paint Solids Kit and it’s available at retailers in the US, and for purchase on our website .
Q: Does GOLDEN do any animal testing?
Answer:
We do not, but some raw materials we use have been. Read why here.
If you have a technical question, contact ourproduct supportteam